Shipping and transportation costs per order are FREE in most cases:

• Spain peninsula and Andorra: FREE standard shipping, express shipping €9.99.
• Balearic Islands, Ceuta and Melilla: FREE standard shipping, express shipping €13.00.
• Canary Islands: standard shipping €3.90, express shipping €19.00. Shipping is FREE on orders over €150.00.
• Portugal: free standard shipping, express shipping €15.00.
• Other countries included in the European Territory: standard shipping €25.00. Shipping is FREE on orders over €200.
• In the rest of the world: contact us by e-mail.

(In countries with different currencies such as the Dollar or the Pound, it will be charged in Euros)

You can receive it at the address you choose (home, work, not in a PO box for now).

• For delivery of orders within the territory of Spain, the approximate delivery time with standard shipping is 3 to 5 working days. The delivery time with express delivery is 24-48h.
• Please note that not all products are in stock! So you should consider +15 days of production if that is the case.
• For deliveries of orders to other countries, the approximate delivery time will depend on the country.
• We do not work on weekends and holidays, so if your order includes Saturday or Sunday, the delay will be 2 extra days.

The preparation of the orders will take place the next 24 hours after the payment of your order, from Monday to Friday.

If an item is out of stock when you place your order and is not listed on our website, you will be notified by email and informed of the expected shipping date. Backordered items will be sent to you free of charge as soon as they become available.

If for any reason you wish to cancel a backordered item, you will be informed on how to do so in your order status email.

Don't forget to check all fields carefully before validating your purchase! We recommend that you check the address provided to make sure that the information is correct and complete, since it is not possible to change the address once the shipment has been made without generating an additional shipping cost and probably a delay in delivery. If you detect any incorrect information, please contact us as soon as possible at hola@totisbasics.com.

You can leave your preferences at the time of ordering regarding the delivery time in the comments box for the carrier that you will find before finalizing your order. TOTIS BASICS will pass on this information but it will depend on the carrier's own operations that can comply with it.

All order tracking information will depend on the logistics company. TOTIS BASICS will send you an email when your order leaves our warehouse with a link so you can track it on the logistics company's website. You can check the status of the shipment by accessing the logistics company's website and entering the tracking number in the shipment tracking block.

1) Contact us at the email address hola@totisbasics.com indicating the exchange/return, the order number and explaining the reason. (This is the way we understand you and improve)

2) Once the return has been approved, return the product(s) in their original packaging (there is a second adhesive strip so you can reuse the packaging) and in the same condition in which the product(s) was/were delivered to you. Make sure that the package is well sealed to prevent the product(s) from being lost or damaged on the way back to the TOTIS BASICS offices.

3) TOTIS BASICS will send you an email with the return label so that you can arrange the return shipment within a maximum period of 7 days. If this period is exceeded, the exchange/return will be cancelled.

4) The costs of exchanges and returns will initially be borne by TOTIS BASICS. In the case of a return, the cost of return shipping to the TOTIS BASICS offices will be deducted from the total value of the order to be returned. The cost of shipping will depend on the country, approximately €5.

Yes, only 1 change is allowed. Then you must request a return and proceed to the purchase again.

Returns are free.

In cases of return due to exercise of the right of withdrawal (change of mind about the purchase, whenever admissible): TOTIS BASICS will proceed to reimburse the amount of the returned product(s), through the same means of payment by the that the purchase was made by the Client. The Customer will only be responsible for the costs of shipping the order back at the time of delivery of the order to any post office.

The return period is 30 calendar days, which will start counting from the day the order is delivered. Remember that the product should not have been used, it must not have been altered and it must have the original labels and packaging. To request a return please contact us via email: totisbasics@gmail.com . Underwear and socks cannot be returned or exchanged.

Refunds will take a maximum of 14 business days from the day we receive the package. If there is a problem with the refund, we will contact you directly to resolve the issue. If for any reason after 30 days you still have not received your refund, please do not hesitate to contact us for further assistance at totisbasics@gmail.com .

All products sold on our website are covered by legal guarantees that allow the Customer to replace, free of charge, the product(s) delivered with which the Customer is not satisfied, or those that do not correspond to their specifications.

Once you have received your order, please review your purchase. If your item(s) have been damaged, do not meet specifications or we have made a mistake in shipping, please notify us immediately at hola@totisbasics.com and we will try to resolve the issue as soon as possible. Once the incident has been analysed by our customer service team, if applicable, TOTIS BASICS will replace the affected product(s) free of charge.

TOTIS BASICS will also be liable for any lack of conformity with the Order received up to fourteen (14) days after delivery thereof, always in compliance with the conditions and limitations set forth in the applicable regulations.

Please remember that if you do not notify us of the lack of conformity in the Order received within this period, this right will expire.

We take responsibility for all of our products. All our products have 1 year warranty.

If your clothing has a material or manufacturing defect within 1 year from the date of purchase, we will send you a new one.

If you believe the product is defective within 30 days of receiving your order, you can return it for a refund.

If more than 30 days and less than 1 year have passed and you believe that your product is defective, contact us at totisbasics@gmail.com and we will send you a new one as long as it complies with the conditions of use.

Most of our products are made from 100% organic cotton, although we also have some products that combine 100% organic cotton with recycled polyester.

There is a huge difference between conventional cotton and organic cotton.

PURITY

The purity of cotton fibers is measured by the way the cotton has been picked (by hand or machine).

Organic cotton is harvested entirely by hand , preserving the purity of each fiber and ensuring that no fiber is damaged in the process.

Conventional cotton, however, is harvested by machine to save time and meet high demand. Organic cotton garments have a softer touch than conventional cotton garments since the fibers are longer. The fact of collecting them by hand means that these fibers do not weaken or break, resulting in softer and more durable garments.

SEEDS

Conventional cotton often uses genetically modified seeds . This is done to make crops resistant to pests, but when the insects become stronger, more pesticides need to be used .

Organic cotton has been grown with natural seeds, and no pesticides or other harmful chemicals are used for cultivation . Pests are controlled with the use of other insects that kill them. As a result, organic cotton is presented as a healthier alternative for the skin.

CROP

Conventional cotton cultivation is carried out on the same land over and over again, degrading its quality, eliminating nutrients , leading to the growth of unhealthy shoots. Since they are not healthy, these cotton buds need more water, so they are watered massively, which results in a huge waste of water.

The organic cotton is rotated through different fields , in this way the nutrients are preserved in the soil for longer, which will make the sprouts grow strong from the beginning.

PRODUCTION

Conventional cotton processing uses large amounts of chemicals . The use of heavy metals and chemical dyes is very familiar in the conventional cotton industry. Even after washing the finished product, the residue left by these chemicals lingers on the garment and can cause skin reactions.

However, organic cotton uses other alternatives to chemical dyes and bleaches. There are natural and water-based dyes , as well as bleaching peroxide, that are used in the manufacture of organic cotton garments.

• 26% less likely to have soil erosion
• 46% less impact on global warming
• 70% less acidification of water and soils
• 91% less groundwater consumption

We use polyester to add stability to the hoodies. We exclusively use recycled polyester from used PET bottles.

There is no doubt that the fight against plastic waste has become one of the greatest environmental challenges of our times: globally, about 9.5 million tons of this material are dumped into the oceans annually, mostly single-use plastics.

Recycled polyester allows us to save a considerable amount of energy during the manufacturing process compared to non-recycled polyester. As with organic cotton, we aim to establish full traceability of our recycled polyester, including the provenance of PET bottles. Otherwise, these bottles, which mostly come from China, would end up in a landfill or in our oceans.

Process:

1. The PET bottles are cleaned and cut into pieces.
2. These pieces are then transformed into pellets which, later, through a blowing process, become polyester fibre.
3. Polyester fiber is woven to form a thread with which durable and breathable fabrics will be made.

Our products are manufactured in India and, to a lesser extent, in Turkey. India is the country where most of the 100% organic cotton on the planet is grown. We only manufacture in countries where organic cotton is grown and, in this way, we prevent the raw material from traveling unnecessary kilometers.

Yes, all our products are approved by the PETA certificate.

MINIMIZE THE USE OF THE WASHING MACHINE, SO YOU WILL LONGER THE LIFE OF YOUR GARMENTS.

In general, we recommend that you air your clothes outside, but if you have to wash, use low temperatures and short washing cycles.

Always try to use powder detergent as it is less polluting and less harmful to your clothes.