Shipping and transportation costs per order are FREE in most cases:

• Spain peninsula and Andorra: FREE standard shipping, express shipping €9.99.
• Balearic Islands, Ceuta and Melilla: FREE standard shipping, express shipping €13.00.
• Canary Islands: standard shipping €3.90, express shipping €19.00. Shipping is FREE on orders over €150.00.
• Portugal: free standard shipping, express shipping €15.00.
• Other countries included in the European Territory: standard shipping €25.00. Shipping is FREE on orders over €200.
• In the rest of the world: contact us by e-mail.

(In countries with different currencies such as the Dollar or the Pound, it will be charged in Euros)

You can receive it at the address you choose (home, work, not in a PO box for now).

• For delivery of orders within the territory of Spain, the approximate delivery time with standard shipping is 3 to 5 working days. The delivery time with express delivery is 24-48h.
• Please note that not all products are in stock! So you should consider +15 days of production if that is the case.
• For deliveries of orders to other countries, the approximate delivery time will depend on the country.
• We do not work on weekends and holidays, so if your order includes Saturday or Sunday, the delay will be 2 extra days.

The preparation of the orders will take place the next 24 hours after the payment of your order, from Monday to Friday.

Si un artículo estuviese fuera de stock al efectuar tu pedido y no estuviese indicado en nuestra web se te notificará por correo electrónico y se te informará de la fecha de envío prevista. Los artículos pendientes se te harán llegar sin coste de envío tan pronto como estén disponibles.

Si por alguna razón deseas cancelar un artículo pendiente, se te informará sobre cómo hacerlo en el correo electrónico de estado del pedido.

¡No te olvides de revisar bien todos los campos antes de validar tu compra! Te recomendamos que revises la dirección indicada para asegurarte de que los datos son correctos y completos, ya que no es posible cambiar la dirección una vez el envío ya se ha efectuado sin que se genere un gasto de envío adicional y seguramente una demora en la entrega. Si detectas algún dato incorrecto comunícate lo antes posible con nosotros a hola@totisbasics.com.

Puedes dejar tus preferencias en el momento de hacer el pedido sobre el horario de entrega en la cajita de comentarios para el transportista que encontrarás antes de finalizar tu pedido. TOTIS BASICS trasladará esta información pero dependerá de la operativa del propio transportista que lo pueda cumplir. 

Toda la información de seguimiento de pedido dependerá de la empresa logística. TOTIS BASICS te enviará un email cuando tu pedido salga de nuestro almacén con un link para que puedas hacer el seguimiento en la página de la empresa logística. Puedes conocer el estado del envío accediendo a la web de la empresa logística e introduciendo el número de seguimiento en el bloque de seguimiento de envíos.

1) Ponte en contacto con nosotros a la dirección de correo hola@totisbasics.com indicando el cambio / devolución, el número de pedido y explicando el motivo. (Es la forma que tenemos de entenderos y mejorar)

2) Una vez aprobada la devolución, procede a devolver el/los producto/s a en su embalaje original (hay una segunda tira adhesiva para que puedas reutilizar el embalaje) y en las mismas condiciones en las que te fue/fueron entregado/s el/los producto/s. Asegúrate de que el paquete está bien sellado para evitar el extravío o daño del/los producto/s durante el trayecto de regreso a las oficinas de TOTIS BASICS.

3) TOTIS BASICS te eviará un email con la etiqueta de devolución para que puedas gestionar el envío de vuelta en un plazo máximo de 7 días. En caso de superar dicho plazo, el cambio/devolución quedará cancelada.

4) Los gastos de cambios y devoluciones inicialmente correrán a cargo TOTIS BASICS. En caso de devolución se descontará el importe del envío de vuelta a las oficinas de TOTIS BASICS del valor total del pedido a devolver. El coste del envío dependerá del país, aproximadamente 5€.

Yes, only 1 change is allowed. Then you must request a return and proceed to the purchase again.

Returns are free.

In cases of return due to exercise of the right of withdrawal (change of mind about the purchase, whenever admissible): TOTIS BASICS will proceed to reimburse the amount of the returned product(s), through the same means of payment by the that the purchase was made by the Client. The Customer will only be responsible for the costs of shipping the order back at the time of delivery of the order to any post office.

The return period is 30 calendar days, which will start counting from the day the order is delivered. Remember that the product should not have been used, it must not have been altered and it must have the original labels and packaging. To request a return please contact us via email: totisbasics@gmail.com . Underwear and socks cannot be returned or exchanged.

Refunds will take a maximum of 14 business days from the day we receive the package. If there is a problem with the refund, we will contact you directly to resolve the issue. If for any reason after 30 days you still have not received your refund, please do not hesitate to contact us for further assistance at totisbasics@gmail.com .

Todos los productos vendidos en nuestra web están cubiertos por las garantías legales que permiten al Cliente la sustitución sin gastos del/los producto/s entregado/s con los que no esté conforme el cliente, o aquellos que no se correspondan con sus especificaciones.

Una vez hayas recibido tu Pedido, por favor, revisa tu compra. Si tu/s artículo/s hubiera/n sufrido algún daño, no cumple/n con las especificaciones o nos hemos equivocado en el envío, notifícanoslo de inmediato a hola@totisbasics.com e intentaremos solucionarlo tan pronto como sea posible. Analizada la incidencia por nuestro equipo de atención al cliente, si procede, TOTIS BASICS sustituirá sin coste el/los producto/s afectado/s.

TOTIS BASICS también responderá de cualquier falta de conformidad con el Pedido recibido hasta catorce (14) días después de la entrega del mismo, siempre atendiendo a las condiciones y limitaciones dispuestas en la normativa aplicable. 

Recuerda que, de no comunicarnos la falta de conformidad en el Pedido recibido dentro de dicho plazo, dicho derecho quedará prescrito.

We take responsibility for all of our products. All our products have 1 year warranty.

If your clothing has a material or manufacturing defect within 1 year from the date of purchase, we will send you a new one.

If you believe the product is defective within 30 days of receiving your order, you can return it for a refund.

If more than 30 days and less than 1 year have passed and you believe that your product is defective, contact us at totisbasics@gmail.com and we will send you a new one as long as it complies with the conditions of use.

Most of our products are made from 100% organic cotton, although we also have some products that combine 100% organic cotton with recycled polyester.

There is a huge difference between conventional cotton and organic cotton.

PURITY

The purity of cotton fibers is measured by the way the cotton has been picked (by hand or machine).

Organic cotton is harvested entirely by hand , preserving the purity of each fiber and ensuring that no fiber is damaged in the process.

Conventional cotton, however, is harvested by machine to save time and meet high demand. Organic cotton garments have a softer touch than conventional cotton garments since the fibers are longer. The fact of collecting them by hand means that these fibers do not weaken or break, resulting in softer and more durable garments.

SEEDS

Conventional cotton often uses genetically modified seeds . This is done to make crops resistant to pests, but when the insects become stronger, more pesticides need to be used .

Organic cotton has been grown with natural seeds, and no pesticides or other harmful chemicals are used for cultivation . Pests are controlled with the use of other insects that kill them. As a result, organic cotton is presented as a healthier alternative for the skin.

CROP

Conventional cotton cultivation is carried out on the same land over and over again, degrading its quality, eliminating nutrients , leading to the growth of unhealthy shoots. Since they are not healthy, these cotton buds need more water, so they are watered massively, which results in a huge waste of water.

The organic cotton is rotated through different fields , in this way the nutrients are preserved in the soil for longer, which will make the sprouts grow strong from the beginning.

PRODUCTION

Conventional cotton processing uses large amounts of chemicals . The use of heavy metals and chemical dyes is very familiar in the conventional cotton industry. Even after washing the finished product, the residue left by these chemicals lingers on the garment and can cause skin reactions.

However, organic cotton uses other alternatives to chemical dyes and bleaches. There are natural and water-based dyes , as well as bleaching peroxide, that are used in the manufacture of organic cotton garments.

• 26% less likely to have soil erosion
• 46% less impact on global warming
• 70% less acidification of water and soils
• 91% less groundwater consumption

We use polyester to add stability to the hoodies. We exclusively use recycled polyester from used PET bottles.

There is no doubt that the fight against plastic waste has become one of the greatest environmental challenges of our times: globally, about 9.5 million tons of this material are dumped into the oceans annually, mostly single-use plastics.

Recycled polyester allows us to save a considerable amount of energy during the manufacturing process compared to non-recycled polyester. As with organic cotton, we aim to establish full traceability of our recycled polyester, including the provenance of PET bottles. Otherwise, these bottles, which mostly come from China, would end up in a landfill or in our oceans.

Process:

1. The PET bottles are cleaned and cut into pieces.
2. These pieces are then transformed into pellets which, later, through a blowing process, become polyester fibre.
3. Polyester fiber is woven to form a thread with which durable and breathable fabrics will be made.

Our products are manufactured in India and, to a lesser extent, in Turkey. India is the country where most of the 100% organic cotton on the planet is grown. We only manufacture in countries where organic cotton is grown and, in this way, we prevent the raw material from traveling unnecessary kilometers.

Yes, all our products are approved by the PETA certificate.

MINIMIZE THE USE OF THE WASHING MACHINE, SO YOU WILL LONGER THE LIFE OF YOUR GARMENTS.

In general, we recommend that you air your clothes outside, but if you have to wash, use low temperatures and short washing cycles.

Always try to use powder detergent as it is less polluting and less harmful to your clothes.