Do you need help or have questions?
Warranty, Shipping and Returns
Before buying, we encourage you to think carefully about the model, color and size you need to avoid returning and contaminating unnecessarily. We are available for you to consult all your doubts, we will answer in less than 24 hours via chat or by sending an email to firstname.lastname@example.org.
We take responsibility for all of our products. All our products have 1 year warranty.
If your clothing has a material or manufacturing defect within 1 year from the date of purchase, we will send you a new one.
If you believe the product is defective within 30 days of receiving your order, you can return it for a refund.
If more than 30 days and less than 1 year have passed and you believe that your product is defective, contact us at email@example.com and we will send you a new one as long as it complies with the conditions of use.
Shipping and transportation costs per order are FREE in most cases:
- Spain peninsula and Andorra: FREE standard shipping, express shipping €9.99.
- Balearic Islands, Ceuta and Melilla: FREE standard shipping, express shipping €13.00.
- Canary Islands: standard shipping €3.90, express shipping €19.00. Shipping is FREE on orders over €150.00.
- Portugal: free standard shipping, express shipping €15.00.
- Other countries included in the European Territory: standard shipping €25.00. Shipping is FREE on orders over €200.
- In the rest of the world: contact us by e-mail.
(In countries with different currencies such as the Dollar or the Pound, it will be charged in Euros)
You can receive it at the address you choose (home, work, not in a PO box for now).
- For delivery of orders within the territory of Spain, the approximate delivery time with standard shipping is 3 to 5 working days. The delivery time with express delivery is 24-48h.
- Please note that not all products are in stock! So you should consider +15 days of production if that is the case.
- For deliveries of orders to other countries, the approximate delivery time will depend on the country.
- We do not work on weekends and holidays, so if your order includes Saturday or Sunday, the delay will be 2 extra days.
The preparation of the orders will take place the next 24 hours after the payment of your order, from Monday to Friday.
RETURNS & EXCHANGES
Yes, only 1 change is allowed. Then you must request a return and proceed to the purchase again.
Returns are free.
In cases of return due to exercise of the right of withdrawal (change of mind about the purchase, whenever admissible): TOTIS BASICS will proceed to reimburse the amount of the returned product(s), through the same means of payment by the that the purchase was made by the Client. The Customer will only be responsible for the costs of shipping the order back at the time of delivery of the order to any post office.
The exchange or return period is 30 calendar days, which will begin counting from the day the order is delivered. The deadline is extended from 11/22/23 to 9:00 p.m. and changes/returns can be made until January 20. Remember that the product must not have been used, must not have any alterations and must have the original labels and packaging. To request a return please contact us via email: firstname.lastname@example.org. Underwear and socks cannot be returned or exchanged.
Refunds will take a maximum of 14 business days from the day we receive the package. If there is a problem with the refund, we will contact you directly to resolve the issue. If for any reason after 30 days you still have not received your refund, please do not hesitate to contact us for further assistance at email@example.com .
Most of our products are made from 100% organic cotton, although we also have some products that combine 100% organic cotton with recycled polyester.
There is a huge difference between conventional cotton and organic cotton.
The purity of cotton fibers is measured by the way the cotton has been picked (by hand or machine).
Organic cotton is harvested entirely by hand , preserving the purity of each fiber and ensuring that no fiber is damaged in the process.
Conventional cotton, however, is harvested by machine to save time and meet high demand. Organic cotton garments have a softer touch than conventional cotton garments since the fibers are longer. The fact of collecting them by hand means that these fibers do not weaken or break, resulting in softer and more durable garments.
Conventional cotton often uses genetically modified seeds . This is done to make crops resistant to pests, but when the insects become stronger, more pesticides need to be used .
Organic cotton has been grown with natural seeds, and no pesticides or other harmful chemicals are used for cultivation . Pests are controlled with the use of other insects that kill them. As a result, organic cotton is presented as a healthier alternative for the skin.
Conventional cotton cultivation is carried out on the same land over and over again, degrading its quality, eliminating nutrients , leading to the growth of unhealthy shoots. Since they are not healthy, these cotton buds need more water, so they are watered massively, which results in a huge waste of water.
The organic cotton is rotated through different fields , in this way the nutrients are preserved in the soil for longer, which will make the sprouts grow strong from the beginning.
Conventional cotton processing uses large amounts of chemicals . The use of heavy metals and chemical dyes is very familiar in the conventional cotton industry. Even after washing the finished product, the residue left by these chemicals lingers on the garment and can cause skin reactions.
However, organic cotton uses other alternatives to chemical dyes and bleaches. There are natural and water-based dyes , as well as bleaching peroxide, that are used in the manufacture of organic cotton garments.
- 26% less likely to have soil erosion
- 46% less impact on global warming
- 70% less acidification of water and soils
- 91% less groundwater consumption
We use polyester to add stability to the hoodies. We exclusively use recycled polyester from used PET bottles.
There is no doubt that the fight against plastic waste has become one of the greatest environmental challenges of our times: globally, about 9.5 million tons of this material are dumped into the oceans annually, mostly single-use plastics.
Recycled polyester allows us to save a considerable amount of energy during the manufacturing process compared to non-recycled polyester. As with organic cotton, we aim to establish full traceability of our recycled polyester, including the provenance of PET bottles. Otherwise, these bottles, which mostly come from China, would end up in a landfill or in our oceans.
- The PET bottles are cleaned and cut into pieces.
- These pieces are then transformed into pellets which, later, through a blowing process, become polyester fibre.
- Polyester fiber is woven to form a thread with which durable and breathable fabrics will be made.
Our products are manufactured in India and, to a lesser extent, in Turkey. India is the country where most of the 100% organic cotton on the planet is grown. We only manufacture in countries where organic cotton is grown and, in this way, we prevent the raw material from traveling unnecessary kilometers.
Yes, all our products are approved by the PETA certificate.
MINIMIZE THE USE OF THE WASHING MACHINE, SO YOU WILL LONGER THE LIFE OF YOUR GARMENTS.
In general, we recommend that you air your clothes outside, but if you have to wash, use low temperatures and short washing cycles.
Always try to use powder detergent as it is less polluting and less harmful to your clothes.
Estoy encantada con la camiseta !!!es ideal y se nota la calidad !!
La mejor camiseta que he tenido en toda mi vida. Es de una calidad inigualable (dicho por una persona con problemas de piel a la que encontrar ropa que no le pique le es complicado, y mucho más encontrar tejidos que le sean agradables). Y también el diseño es precioso, super especial y favorecedor. Repetiré seguro y recomiendo a todo el mundo que tenga dudad que compre.
Me encanta su tacto y su diseño así como su blanco tan blanco.
Pero tengo que esperar a que pase un poco de tiempo para ver qué vejez tiene, aunque creo que va a ser muy buena.
He comprado la segunda sudadera en un mes.
Buena calidad. Muy cómoda.
Estilo deportivo refinado.
El tejido se ve de muy buena calidad pero el patrón es de hombre. A mi me queda muy grande y sobretodo muy larga de forma que se me entalla en la cadera. Volveré a comprar cuando haya una con otra forma.
Camiseta Orgánica Oversize - 002
Camiseta Orgánica Manga Codo - 003
Compré unas camisetas y me encantó la calidad, así que me animé por las sudaderas. ¡Estupendas! La calidad, modelos, colores...
Bien de talla, agradable al tacto y bien para planchar
Después de ver los vídeos de presentación de Sonia en redes sociales tenía las expectativas por la nubes y se han cumplido con creces. Un placer haberos conocidos
Camiseta Orgánica Manga Larga - 007
Compré 3 una gris otra color mostaza y una rosa, las tres muy bonitas, estoy encantada con el tejido el tacto y el color 🤩
Amplia, gustosa y cómoda
Realicé una compra y me equivoqué de talla. El proceso del cambio fue perfecto, me facilitaron todo el trámite. La atención inmejorable y las camisetas que compré son 10. Los colores, la calidad... Repetiré seguro.
Muy buen producto. Camiseta de buena calidas