Privacy Policy

PRIVACY POLICY

1. Data Controller

In accordance with the provisions of the General Data Protection Regulation and the Organic Law on Data Protection and Guarantee of Digital Rights, it is informed that the personal data provided will be processed by:

TOTIS BASICS GROUP SL
CIF: B26862102
Address: C/ Riu Güell 115 4-4, Girona
Email: hola@totisbasics.com

2. Purpose of processing

Personal data will be processed for the following purposes:

Manage product purchases.
Process orders, shipments, and returns.
Manage inquiries and customer service.
Send commercial communications when consent is given.
Conduct statistical and browsing behavior analysis.

3. Legal basis

Processing is based on:

contract execution
consent
legal obligations
legitimate interest

4. Recipients

Data may be communicated to third parties necessary for the provision of the service, including:

Shopify
Klaviyo
PayPal
Meta Platforms
logistics providers

5. International transfers

International data transfers may occur, with adequate safeguards adopted in accordance with current regulations.

6. Retention

Data will be retained for the time necessary to fulfill the purposes and legal obligations.

7. Rights

The user may exercise their rights by sending a request to hola@totisbasics.com.

8. Security

Appropriate technical and organizational measures are adopted to ensure data security.

Mobile Service Terms

TOTIS BASICS
Last Updated: June 12, 2025

The TOTIS BASICS mobile messaging service (the “Service”) is operated by TOTIS BASICS (“TOTIS BASICS,” “we,” or “us”). By using this Service, you agree to these terms and conditions (“Mobile Service Terms”).

Changes to the Service

We may modify or discontinue the Service, or any of its features, at any time without notice. We may also modify these terms to the extent permitted by law. Your continued use of the Service after such changes implies your acceptance of them.

Consent to receive messages

By signing up for our SMS service, you agree to receive recurring text messages from TOTIS BASICS to the mobile number you have provided, even if it is registered on official do-not-call lists.
These messages may include:

Informational messages: order updates, account notifications, alerts, etc.
Promotional messages: discounts, offers, cart reminders, and more.

Participation in this program is voluntary and not a requirement for making purchases from TOTIS BASICS.

Costs and frequency

TOTIS BASICS does not charge for the use of the Service, but your mobile carrier may apply message and data charges. Message frequency may vary. Consult your plan and carrier for more information.

How to unsubscribe

You can cancel your subscription at any time by sending the word STOP to the short code TOTISBASICS or by clicking the unsubscribe link (when available) in the messages. You will receive a confirmation message and no further messages will be sent, unless you request them again.
If you are subscribed to other TOTIS BASICS mobile services, you must unsubscribe from each of them separately.

Support

Need help? Send HELP to the short code TOTISBASICS or write to us at hola@totisbasics.com.

Changes to contact number

We may change the short code or phone number used for this Service at any time. We will notify you of these changes, but please note that messages sent to old numbers may not be received, and we will not be responsible for this.

Carrier liability

Mobile carriers are not liable for delayed or undelivered messages. You must provide us with a valid mobile number. If you change your number, you must re-register for the Service.

Limitation of liability

To the extent permitted by law, TOTIS BASICS will not be liable for undelivered, delayed, or misdirected messages, or for actions you take (or fail to take) based on the information provided through the Service.

Privacy

We respect your right to privacy. For more information on how we handle your personal data, please see our Privacy Notice.