Exchanges and Returns
RETURNS AND EXCHANGES POLICY
1. Right of withdrawal
In accordance with current consumer regulations, the customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without needing to provide justification.
To exercise this right, you must do so through this link: https://returns.itsrever.com/totisbasics
In the event of withdrawal, the amount paid will be refunded, using the same payment method used by the customer, without undue delay and, in any case, within the legally established period.
2. Extended commercial policy
Without prejudice to the legal right of withdrawal, TOTIS BASICS GROUP SL offers its customers an extended commercial policy for exchanges and returns of up to 30 calendar days from receipt of the order.
This additional policy is voluntary and supplementary to the legally recognized consumer rights.
3. Product conditions
For an exchange or return to be accepted, the product must:
- be in perfect condition
- not have been used
- retain its original labels
- be returned properly protected
The original packaging is not mandatory, although it is recommended.
4. Return modalities
Requests within the return period:
The customer may choose:
- refund of the amount paid
- exchange for another product
- issuance of a voucher or store credit for the corresponding amount
5. Limitation of exchanges and returns
In order to ensure efficient management and prevent abusive use of the commercial policy, TOTIS BASICS GROUP SL reserves the right to allow only one exchange or return per order.
Once a first exchange or return has been processed, no additional requests relating to the same items will be accepted.
This limitation will not affect, in any case, the exercise of the right of withdrawal within the legal period of 14 calendar days.
6. Return costs
Except in cases of defective products or errors attributable to the company, the costs derived from the return will be borne by the customer.
In these cases, a fixed cost of €5.90 will be applied, which will be deducted from the amount to be refunded or from the generated credit.
7. Procedure
To request an exchange or return, the customer must manage it through this link and follow the instructions provided, indicating the order number and email address.
The request will be evaluated and managed according to the conditions established herein.
8. Defective products or errors
In case of a defective product or shipping error:
- the customer must notify as soon as possible
- the company will cover the return costs
- replacement or full refund will be offered
9. Exclusions
Returns will not be accepted in the following cases:
- products used or damaged by the customer
- products without original labels
- products that do not meet the established conditions