Purchase Conditions
GENERAL TERMS AND CONDITIONS OF CONTRACT
1. Purpose
These conditions regulate the contractual relationship between the client and:
TOTIS BASICS GROUP SL, owner of the website:
2. Purchase Process
The purchase process is carried out electronically and includes:
- product selection
- adding to cart
- data entry
- payment method selection
- order confirmation
The customer will receive confirmation by email.
3. Price and payment
Prices are expressed in euros (€) and include applicable taxes.
Available payment methods:
- PayPal
- Shopify Payments
- Bizum
- Klarna
- bank transfer (upon request)
4. Availability
All orders are subject to stock availability.
In case of unavailability, the customer will be informed and may choose to:
- refund
- alternative
5. Shipping
Peninsular Spain and Andorra
- free shipping for orders over €90
- standard shipping: €4.50
- express shipping: €7.90
Balearic Islands, Ceuta and Melilla
- free shipping for orders over €90
- standard: €5.90
- express: €13
Canary Islands
- standard: €9.90
- express: €19
- free for orders over €150
Portugal
- free for orders over €90
- standard: €4.50
- express: €15
Europe
- standard shipping: €25
- free for orders over €300
For other destinations, the customer must contact us in advance.
6. Delivery times
- Spain: 2-5 business days
- Restock: up to 15 days
- Europe: 10-15 days
These times are approximate.
7. Right of Withdrawal
The customer has a period of 14 calendar days from receipt of the order to withdraw from the contract, in accordance with current regulations.
8. Returns and Exchange Policy
The specific conditions regarding exchanges and returns are regulated in the corresponding Returns and Exchange Policy, accessible from the website.
Placing an order implies acceptance of these conditions.
9. Responsibility
TOTIS BASICS GROUP SL will not be liable for delays or non-compliance due to external causes or force majeure.
10. Customer Service
For any query, you can use the chat or write to us at: hola@totisbasics.com
11. Applicable Law
These conditions will be governed by Spanish law.